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Frequently Asked Questions
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Selling
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(Q) How can I list an item?
(A) You must first be a registered member. Once you have registered simply login to your account and click on the "Sell" link. The first thing to do is select a general category for your item, note that you can choose a more specific category further into the listing process. You can then enter in your chosen settings and item description
(Q) How can I keep track of items I'm selling?
(A) You can keep an eye on everything you are selling by visiting your members area and selecting the "selling" page.
(Q) Can I use HTML when listing an item?
(A) Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly. |
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Registering
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(Q) How do I register?
(A) To register click on the "register link found on both the header and footer navigation sections
(Q) I'm under 16 and can't signup?
(A) In accordance with standard law under 16's cannot participate in auctions as they are legal binding contracts
(Q) My registration keeps failing, what am i doing wrong?
(A) You need to ensure that all the boxes are completed on the registration form to continue. Please make sure to include your full address and post code (zip code) and a current email address.
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How To Bid
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(Q) How can I place a bid?
(A) To place a bid on an item you must first login to your account. Once logged in a bidding box will be displayed at bottom of all auction pages. You can use this box to place you chosen bid
(Q) How can I keep track of items I'm bidding on?
(A) You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page.
(Q) How do I know if I am outbid on an item?
(A) Our auction system will automatically notify you via email if you are outbid.
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Logging In Issues
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(Q)Have you been experiencing any log in problems?
(A)If so this is what you need to do.
At the bottom of the page in your web browser you may see a red circle or no entry sign. This is displayed due to you having turned off cookies for your web browser or your security level is too high for the site.
If you click on this you will get a box open up with your security settings. There is no need to alter this setting, just click the tab that says “Edit sites”. Then type in to the box http://www.freebay-auction.co.uk .When you have done this press the “Allow” button and then “Apply”.
This will sort the problem out.
Thanks for your time.
Freebay Technical Team.
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